Frequently Asked Questions
Everything you need to know about your personalized luxury leather essentials.
How long does personalization take?
Each piece is hand-monogrammed by our artisans. Personalized orders are typically processed and ready for shipment within 1-2 business days.
What kind of leather do you use?
We exclusively use premium, full-grain bovine leather sourced from top-tier tanneries. Our leather is selected for its durability, texture, and ability to age beautifully.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping times vary by location, but most international orders arrive within 3-7 business days via our express couriers.
Can I return a personalized item?
Because personalized items are custom-made specifically for you, they cannot be returned or exchanged unless there is a manufacturing defect.
How do I care for my leather product?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. Clean gently with a soft, damp cloth and avoid harsh chemicals or abrasive cleaners.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options such as Afterpay and Klarna, allowing you to shop now and pay later.